Frequently Asked Questions

Creating a KingPG account is free and takes less than three minutes. Head to the Register page, fill in your details — name, email address, mobile number, and a secure password — then verify your mobile number via the OTP sent to your phone. Once verified, your KingPG account is active and ready to use. You must be at least 21 years old to register, in line with Philippine gaming regulations.

The minimum age to register and play on KingPG is 21 years old. This is a strict requirement under Philippine gaming regulations. KingPG verifies player age during the registration and account verification process. Any account found to belong to a player under 21 will be suspended immediately and any funds returned. Please play responsibly and only if you meet the age requirement.

No. Each player is allowed only one KingPG account. Creating multiple accounts is a violation of KingPG's Terms and Conditions and may result in all associated accounts being permanently suspended. If you have forgotten your login credentials, use the password reset option on the Login page or contact KingPG support at [email protected].

Account verification on KingPG involves confirming your mobile number via OTP during registration and submitting a valid government-issued ID for identity verification. Accepted IDs include Philippine passport, SSS ID, PhilHealth ID, driver's license, and UMID. Verification is required before you can make your first withdrawal. The process typically takes 24 to 48 hours after document submission.

Go to the Login page and click the "Forgot Password" link. Enter the email address or mobile number linked to your KingPG account. You will receive a password reset link or OTP. Follow the instructions to set a new password. If you no longer have access to your registered email or phone number, contact KingPG support at [email protected] for manual account recovery.

KingPG supports the most widely used payment methods in the Philippines:

• GCash — instant e-wallet transfer
• PayMaya — instant e-wallet transfer
• BPI — online banking transfer
• BDO — online banking transfer
• Metrobank — online banking transfer

All deposits are processed in Philippine Pesos (₱). GCash and PayMaya deposits are typically credited instantly. Bank transfers may take a few minutes depending on your bank.

The minimum deposit on KingPG is ₱100. This applies across all supported payment methods including GCash, PayMaya, BPI, BDO, and Metrobank. There is no maximum deposit limit for standard accounts, though higher amounts may require additional verification steps for security purposes.

GCash and PayMaya deposits are credited to your KingPG wallet almost instantly — usually within seconds of completing the transfer. BPI, BDO, and Metrobank online banking transfers are typically processed within 5 to 15 minutes. If your deposit has not appeared after 30 minutes, contact KingPG support at [email protected] with your transaction reference number.

Yes. All financial transactions on KingPG are protected by 256-bit SSL encryption. KingPG does not store your full banking credentials or GCash PIN. Payment processing is handled through secure, certified payment gateways. Your deposit data is never shared with third parties outside of the payment processing chain required to complete your transaction.

Log in to your KingPG account, go to the Wallet section, and select Withdraw. Choose your preferred payment method — GCash, PayMaya, BPI, BDO, or Metrobank — enter the amount you wish to withdraw, and confirm. Withdrawals are sent to the same payment method you used for your most recent deposit. Make sure your account is fully verified before requesting a withdrawal.

GCash and PayMaya withdrawals are typically processed within 1 to 3 hours. Bank transfers to BPI, BDO, and Metrobank are usually completed within 1 to 2 business days. Withdrawal requests submitted on weekends or Philippine public holidays may take slightly longer. You will receive a notification once your withdrawal has been processed.

The minimum withdrawal amount on KingPG is ₱200. This applies to all payment methods. There is no fee charged by KingPG for standard withdrawals, though your bank or e-wallet provider may apply their own transaction fees depending on your account type.

Common reasons for a delayed withdrawal include: account not yet fully verified, active bonus wagering requirements not yet met, withdrawal amount exceeding your daily limit, or a security review triggered by unusual account activity. If your withdrawal has been pending for more than 24 hours, contact KingPG support at [email protected] with your withdrawal reference number.

KingPG currently offers seven games in its catalog:

• Fortune Snake — arcade luck-based game
• Shaolin Soccer — sports arcade game
• Blocky Block — puzzle arcade game
• Pirate Fishing — shooting fishing game
• Snooker — cue sports table game
• Tongits Go — classic Filipino card game
• Dreams of Macao — slots-style arcade game

All games are accessible with a single KingPG account and a unified PHP wallet.

Tongits Go on KingPG follows the traditional rules of the Filipino card game Tongits. Each player is dealt cards and takes turns drawing and discarding to form winning combinations — sets and runs. The goal is to reduce your hand value to zero (Tongits) or have the lowest total when the game ends. KingPG's Tongits Go is fully playable on both web and mobile, with real-time multiplayer matchmaking. Visit the Tongits Go page for a full breakdown of the rules and mechanics.

Yes. All KingPG games operate on certified Random Number Generation (RNG) systems. This means every game outcome — card draws, fishing catches, block placements, and spin results — is determined by a mathematically verified random process that cannot be predicted or manipulated. KingPG is committed to fair play and transparent gaming for all Filipino players.

Some KingPG games offer a demo or practice mode that lets you explore the mechanics without using real money. Check the individual game page for demo availability. To play with real money and access the full KingPG experience — including multiplayer modes, live competitions, and real winnings — you will need to register a KingPG account and make a deposit. Visit the Register page to get started.

Visit the App page on the KingPG website for full download instructions. The KingPG app is available for both Android (APK download) and iOS devices. Android users can download the APK directly from the KingPG website. iOS users can install the app through the standard App Store process. Your existing KingPG account works immediately on the app — no separate registration needed.

Yes, the KingPG app is completely free to download and install on both Android and iOS. There are no subscription fees or download charges. The app gives you access to the full KingPG game catalog, your wallet, transaction history, and account settings — all in one place, optimized for mobile use on Philippine networks.

Yes. The KingPG app is optimized for Philippine mobile network conditions, including standard LTE and even 3G connections. Game assets are compressed for fast loading, and the app uses efficient data protocols to minimize lag. For the smoothest experience, a stable Wi-Fi or 4G LTE connection is recommended, but the app is designed to remain playable even on slower connections common in areas outside Metro Manila.

The KingPG app updates automatically when a new version is available, provided you have automatic updates enabled on your device. If you have disabled automatic updates, you can manually check for updates through the App Store (iOS) or by revisiting the App page on the KingPG website to download the latest Android APK. Keeping the app updated ensures you always have access to the latest games, features, and security improvements.

KingPG provides several tools to help players manage their gaming activity responsibly:

• Deposit Limits — set daily, weekly, or monthly deposit caps
• Session Reminders — receive alerts when you have been playing for a set duration
• Self-Exclusion — temporarily or permanently suspend your account
• Reality Checks — periodic pop-ups showing your session time and net balance

These tools are accessible from your KingPG account settings. Visit the Responsible Gaming page for full details.

To self-exclude, log in to your KingPG account, go to Account Settings, and select the Responsible Gaming section. You can choose a temporary exclusion period (7 days, 30 days, 90 days, or 6 months) or a permanent self-exclusion. During a self-exclusion period, you will not be able to log in, deposit, or play. If you need immediate assistance, contact KingPG support at [email protected] and the team will process your self-exclusion request manually.

If you feel that gaming is negatively affecting your life, please reach out for support. KingPG encourages all players to seek help without hesitation. You can use the self-exclusion tool in your KingPG account settings, or contact KingPG support to have your account suspended immediately. For professional support in the Philippines, PAGCOR operates responsible gaming programs and helplines for Filipino players. Visit the Responsible Gaming page for more information and support resources. Remember: gaming should always be entertainment, not a financial solution.

Yes. KingPG allows you to set deposit limits on a daily, weekly, or monthly basis. Once a limit is set, it takes effect immediately and cannot be increased for a cooling-off period of at least 24 hours — this is intentional, to prevent impulsive decisions. You can lower your limit at any time with immediate effect. Deposit limits are one of the most effective responsible gaming tools available on KingPG and are strongly encouraged for all players.